Allsortsofpets.co.uk and our affiliates provide access to the Allsorts of Pets website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Allsortsofpets.co.uk website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Allsorts of Pets reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Allsorts of Pets, you will be sent an email confirming receipt of the order and the order details. A contract between you and Allsorts of Pets will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.

Pricing
All products offered for sale by Allsorts of Pets are priced in pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Availability
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Payment
We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Special Order Items
All items ordered in specially, such as those sourced outside our usual stock range, are non-returnable. If you do purchase a 'special order' item you will be informed by email when we process your order.Any non-stock or special products must be paid for at time of order. Freight costs will be charged on the day of shipping. Cancellation must be made on the same day the order is placed or processed and this MUST be done by telephone on +44 (0)118 931 1683.

Returns
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund. You will be required to arrange and pay for the return, they should be well packed and clearly labeled enclosing your returns form and sent back to:

Returns Dept
Allsorts of Pets
54 Buckland Road
Reading
Berkshire
RG2 7SW
United Kingdom

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.

Customs
Goods ordered from Allsorts of Pets for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Copyright
All content on the website is the property of Allsorts of Pets, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Liability
The information contained in the website is for information purposes. Allsorts of Pets is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Jurisdiction
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Links
The website may contain links to other websites. Allsorts of Pets is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Payment
By CREDIT or DEBIT CARD - we accept all major debit and credit cards but not American Express or Diners Club. Your card will not be debited until your goods are despatched, (except for Special Order items, see above).
By CHEQUE – only accepted for posted orders and should be made payable to Allsorts of Pets.

Our Details
Registered address:
Allsorts of Pets
54 Buckland Road
Reading
Berkshire
RG2 7SW
United Kingdom

Tel: +44 (0)118 931 1683

Email: enquiries@allsortsofpets.co.uk